RETURNS
You may return most new, unopened items within 30 days of delivery for a full refund. Free return shipping & No restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, you can contact us at info@mn4x4.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We'll notify you via e-mail of your refund once we've received and processed the returned item.
SHIPPING
Free shipping on all orders, Shipping to continental United States. Excludes: Alaska/Hawaii, US Protectorates, APO/FPO.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping address you choose. Depending on the shipping you choose, shipping date estimates may appear on the shipping page.
MNEMOSYNE 1-Year Warranty Policy
MNEMOSYNE offers a standard 1-year warranty on all products, unless otherwise specified on the individual product page.
Warranty Exclusions This warranty does not cover damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disasters, or other external causes. It also excludes damage resulting from operating the equipment in a manner outside of what is described in the user instructions. The warranty is considered void if the item has been modified, altered, or tampered with by anyone not authorized by MNEMOSYNE to provide service (excluding standard periodic maintenance).
Please note that consumable components and accessories—including but not limited to winch motors, solenoids, chains, carry bags, batteries, hoses, grinding discs, belts, cables, ropes, wheels, blades, tubs, pads, and nets—are not covered once used or for damage caused by general wear and tear.
Claim Process & Resolutions Until the nature of any fault is determined, the resolution MNEMOSYNE can offer may vary. To assist with a quick resolution, we will require clear photos or videos of the issue. Please email these details directly to our support team at INFO@MN4x4.COM (or your actual customer service email).
Once the fault or issue is clarified, we will work with you to provide replacement parts or offer other appropriate alternatives to ensure your satisfaction. Any replacement parts or products provided will only be covered for the remainder of the original Warranty Period.
Our Commitment to Quality We are committed to delivering reliable, high-quality off-road solutions. If your equipment fails under normal use within the warranty period due to a manufacturing defect, we will properly evaluate the claim and provide a repair, replacement, or corresponding solution to ensure your complete satisfaction.
