MNEMOSYNE 1-Year Warranty Policy
MNEMOSYNE offers a standard 1-year warranty on all products, unless otherwise specified on the individual product page.
Warranty Exclusions This warranty does not cover damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disasters, or other external causes. It also excludes damage resulting from operating the equipment in a manner outside of what is described in the user instructions. The warranty is considered void if the item has been modified, altered, or tampered with by anyone not authorized by MNEMOSYNE to provide service (excluding standard periodic maintenance).
Please note that consumable components and accessories—including but not limited to winch motors, solenoids, chains, carry bags, batteries, hoses, grinding discs, belts, cables, ropes, wheels, blades, tubs, pads, and nets—are not covered once used or for damage caused by general wear and tear.
Claim Process & Resolutions Until the nature of any fault is determined, the resolution MNEMOSYNE can offer may vary. To assist with a quick resolution, we will require clear photos or videos of the issue. Please email these details directly to our support team at INFO@MN4x4.COM (or your actual customer service email).
Once the fault or issue is clarified, we will work with you to provide replacement parts or offer other appropriate alternatives to ensure your satisfaction. Any replacement parts or products provided will only be covered for the remainder of the original Warranty Period.
Our Commitment to Quality We are committed to delivering reliable, high-quality off-road solutions. If your equipment fails under normal use within the warranty period due to a manufacturing defect, we will properly evaluate the claim and provide a repair, replacement, or corresponding solution to ensure your complete satisfaction.